Junior Customer Experience Specialist – Fluent in English & Spanish

Hey there! Let us introduce ourselves!

We're Doofinder, we were born to make technology accessible for companies of any size, anywhere, to grow. Since 2011, our team has developed a top search technology for websites and eCommerce, that helps online retailers increase their sales.

We are agile, open, inclusive, and customer-centric. But above it all, in Doofinder people come first. We are a company with people of many different nationalities, cultures, and languages. We sell all over the world and speak the language of our customers. That makes our environment a place where we learn every day: we are enriched by the origin, culture, and personal history of very different people who have a common dream – to make powerful, affordable products and to contribute to the sustainable future of our thousands of customers.

We are looking for a proactive, creative, and resolutive Customer Experience Specialist to join our Customer Experience Department. Your mission will be to ensure our customers successfully adopt and maximize the value of Doofinder. You will engage with them through meetings, webinars, and ongoing support, helping them understand and leverage the full potential of our platform.

🔎 Key Responsibilities

• Address customer concerns, resolve issues efficiently, and ensure a positive experience by email, calls and 1:1 meets.
• Conduct customer onboarding sessions to ensure a smooth product adoption process.
• Organize and host webinars and training sessions to educate customers on best practices.
• Build and nurture strong relationships with customers, acting as a trusted advisor.
• Identify opportunities for customers to optimize their use of Doofinder.
• Collect and analyze customer feedback to suggest improvements for the product and customer journey to enhance customer satisfaction and retention.

📋 Required Skills and Experience

• Experience in customer-facing roles (Customer Support, Customer Success, Account Management, etc.).
• Problem-solving mindset with a resolutive and proactive approach.
• Passion for helping customers succeed and a willingness to go the extra mile.
• Strong communication and interpersonal skills to engage effectively with clients.
• Ability to explain complex concepts in a simple and engaging manner.
• Comfortable leading webinars, training sessions, and meetings.
• Creativity to improve the customer experience and ensure engagement.
• Fluent in English, Spanish…… (additional languages are a plus)

EU work permit is a must

Nice to Have:

• Experience in SaaS or e-commerce environments.
• Familiarity with HubSpot, Freshdesk, CRM tools, or customer engagement platforms.
• Knowledge of data analysis to track customer success metrics

Languages

• Fluent in English and Spanish
• Additional languages are a plus

What could you expect from Doofinder?

🏠 Real stability with a permanent contract (Indefinido) in an innovative and rapid growth company with a future project on e-commerce industry.

💰Competitive salary

🚀 Career plans and professional development

🖥️ The most innovative and unique technology & tools

🌍 International environment with over 33 different nationalities.

✈️ 22 days of Annual Leave (plus 24-31 December as discretionary days)

❤️ Flexible compensation system for benefits

🚶 Doofinder compensates referrals - you could benefit from referring new professionals, colleagues & friends.

🏡 Real Work work-life balance - flexibility with Friday's afternoon Off

🍎 Fruit, snacks & monthly lunch, and weekly news at the office

🏓 Communities & activities Outdoors: ping-pong, football, golf, chess, etc.

🪴 Green environment and open spaces in a very cool and modern office.

🎮 Needing some disconnection from work? Please, go and play some arcade games at our office!

🚀 After-hours chats, role plays, interactions, and much more!

📧 If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you on details. We will be delighted to know you!